Healthwatch England and Local Healthwatch organisations were created under the Health and Social Care Act 2012. Healthwatch Rochdale was set up in April 2013 to support local involvement in the improvement of health and social care services within the Borough of Rochdale. We achieve this by:
- Providing residents of the Borough of Rochdale with information and signposting to local health and social care services
- Listening to residents views and experiences of health and social care services to build a picture of where services are doing well and where they can be improved
- Sharing residents experiences and views to influence services to make positive change
A variety of volunteer roles are available which complementing the work that staff carry out. Volunteers can give vital local intelligence as well as acting as a link to different communities throughout the Borough; those with mental health issues, those from a Black or Minority Ethnic community, the younger generation, carers, older people, those classed as disabled under the Equality Act 2010. Volunteers play an essential role in helping Healthwatch Rochdale achieve its objectives. Healthwatch Rochdale has a Board of Directors who are volunteers who set the strategic direction for the organisation , sit on various local strategic committees and carry out ‘enter and view’ to health and care services. We want to build on our existing volunteer base, offering a range of interesting and engaging opportunities that appeal to a wide range of residents from around the Borough of Rochdale.
We aim to support our volunteers in many ways including:
Providing an induction that covers the organisational policies of Healthwatch Rochdale, procedures and ethos, the volunteer role, volunteer rights and responsibilities, training opportunities;
Reimbursing volunteers for reasonable expenses incurred as a direct result of our work, e.g. travel costs to meetings;
Keeping volunteers up to date and informed about Healthwatch through electronic bulletins, a closed facebook page and regular email/telephone contact with their named staff member;
Regular and consistent one to one meetings with a named staff member where volunteers can feedback their experiences – what is going well and what can be improved, identify training needs and reflect on learning and personal development;
Opportunities to attend operational team meetings
Providing opportunities for training and personal development wherever possible.