Carers
Looking after someone? Know your rights
Across the UK there are seven million unpaid carers supporting a friend of family member. Many people are unaware of their rights as a carer and, as a result, are not accessing the help and support they are entitled to.
20 November 2019
GP and patient in consultation room
Four questions to get the most out of conversations with your doctor
We know from our conversations with the public that some patients don't feel involved in decisions made about their care. We also know that some patients report feeling rushed during appointments and struggle to make themselves heard.
18 November 2019
Lady infront of ambulance
What can you expect when you’re discharged from hospital?
It’s vital that when it’s time for you to leave hospital, you have all the medication, information and support in place to help you keep getting better.
13 November 2019
Lady at desk
Six ways health services can improve waiting rooms
Here are six steps that people have told us health and social care services can take to provide a better environment while they wait.
13 November 2019
Lady on the bus
Do you need help travelling to NHS services?
Find out what support is available to help you when travelling to your GP, hospital or other NHS services.
13 November 2019
What should you expect when it comes to care for your teeth?
Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide.
4 July 2019
Four questions to get the most out of conversations with your Doctor
Feel in control of your healthcare with these four questions and make a decision that's right for you.
12 June 2019
Five steps to follow when choosing a care home
Finding the best care home for you or a loved one can be difficult. We’ve pulled together some of the best tips provided by the NHS and other organisations in England to help you make the right choice.
3 May 2019
Woman sitting in waiting room
Registering with your GP: understanding your rights
People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.
18 April 2019
GP sitting opposite a patient about to take their tempreature
10 top tips to get the most out of your GP appointment
We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.
25 March 2019
Elderly woman smiling face on to the camera
What should you expect from home care services?
The number of people being cared for in their own homes is increasing but what should you expect from home care services?
29 August 2017
Woman helping an elderly man use a IPad
The Accessible Information Standard - What you can expect from services
A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.
31 July 2017