As well as being able to give feedback via their website, email and over the phone the new text messaging service will allow residents to share their feedback quickly and easily wherever they are.
Healthwatch Rochdale listen to people’s experiences of local health and care services and use this feedback to shape future services, locally and nationally. Previously Healthwatch Rochdale have used face to face engagement, telephone, email and their website to collect people’s feedback. The new text messaging service has been introduced as part of our objective to innovate communication with local people and give residents an extra option to contact us in the way that is easiest and most comfortable for them.
Healthwatch Rochdale is part of the national Healthwatch England network, established in 2013 by the government. Its main purpose is to give Rochdale borough residents a stronger voice in influencing and challenging how health and social services are provided. Healthwatch Rochdale also provide information and advice about local health and care services and what is available locally for people.