The programme is based on eight care quality indicators developed by Independent Age which are used to help identify good quality of care in residential and nursing homes. Areas of improvement were identified at Half Acre House on four of the indicators with five recommendations being made.
Recommendations for improvement included:
- To share good practice regarding individualised activities with other care homes
- To consider switching from paper based to electronic care planning
- Having a suggestions box so that people can leave feedback on the home and their ideas for improvement
- Having a ‘you said we did’ board to demonstrate how resident and staff feedback can make a positive difference