Healthwatch Rochdale publishes findings and recommendations after Enter and View visit at Little Heaton Residential Home
The programme is based on eight care quality indicators developed by Independent Age which are used to help identify good quality of care in residential and nursing homes. Areas of improvement were identified at Little Heaton on three of the indicators with five recommendations being made.
Recommendations for improvement included:
- For management and staff to wear name badges to aid residents who are unable to remember names
- To continue to build on improving activities by looking at best practice in other care homes
- Having a suggestions box so that people can leave feedback on the home anonymously
- Having a ‘you said we did’ board to demonstrate how resident and staff feedback can make a positive difference
When we visited Little Heaton we could see that it was going through a period of transition with a new manager in post and a new activities co-ordinator. It will be interesting to see what changes this brings to the home and our recommendations are part of the process of bringing forward improvements. We will be following up with the home in three months’ time and look forward to seeing how they are progressing
if you require a copy of this report in an alternative format please telephone 01706 249 575.