During the visit Enter and View representatives spoke with residents, family members, staff members and the manager to gather their views, opinions and experiences of the home. Some residents and staff members spoken with during the visit said they didn’t always feel like staff had time to stop and chat with residents and residents commented on how busy staff always seemed to be. The home has an employed activities co-ordinator who carries out group activities and the home has recently changed the main wall in the upstairs and downstairs dining rooms into a greengrocer and a post office mural. However, representatives saw no evidence of how resident’s or friends and family members feedback or comments were used to make a positive difference in the home.
Following the visit recommendations for improvement were made which included:
Review the methods of communication between staff and management to encourage open and transparent communication
Considering having more than the mandatory requirement of staff on duty to allow staff more time to spend with residents
To review the employee training program to ensure it delivers fundamental knowledge on dementia friendly needs and requirements
To encourage staff to sign up to the free dementia training course displayed in the home
To Sign up to the “Cleaning Champion Programme” provided by Pennine Acute Trust that is being offered to all care homes in the borough.
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