Healthwatch Rochdale Annual Report shows how sharing your experience made a difference in 2019/20
The annual report outlines the work of Healthwatch Rochdale over the last twelve months, the impact this work has made and details of future plans.
The Annual Report highlights that in 2019/20:
- 370 local people shared their experience of health and social care services with us
- 1213 people were given information, advice and signposting support online, by phone and face to face
- 541 people spoke with us in the community about the role of Healthwatch
- 8 Enter and View Reports were published with 32 recommendations for improvement
The Annual Report highlights and reflects the diverse and crucial work the organisation has been involved in over the last year. We have tried new and innovative ways to engage with local people and we will continue to review and develop our communication channels to ensure the residents of Rochdale are aware of our service and what we offer.
Due to Covid – 19 our Enter and View programme has been cancelled and we have had to develop new ways of working and engaging with local people. We have created new communication channels and are leading on providing health and social care information for Rochdale residents with partner organisations under #TogetherRochdale
I would like to thank the staff team, volunteers and partners for helping us achieve our mission statement, to be the independent voice of local people in challenging and influencing health and social care provision in the Rochdale borough