Our findings and recommendations following our Enter and View visit at Rochdale Infirmary outpatients.
The visit was the first Enter and View carried out in the Rochdale borough since the Covid 19 pandemic.
The visit was a planned visit and Rochdale Infirmary management and staff worked in partnership with Healthwatch Rochdale to ensure a smooth and effective visit.
Following the visit Healthwatch Rochdale made seven recommendations for improvement and received a response and action plan from Rochdale Infirmary management within the statutory time frame.
We are really pleased with how Rochdale Infirmary have responded to our findings and recommendations and taken these on board to help improve patient experience. It has been a great piece of partnership working and we are looking forward to revisiting the outpatients department in the future and seeing our recommendations in place. I would like to thank Rochdale Infirmary management and staff for working with us to ensure an effective visit, all patients who spoke with us and our Enter and View representatives for carrying out a successful visit
We are pleased that Healthwatch has been able to recently recommence the Enter and View visits to the clinical wards and departments on the Rochdale Infirmary site, following the Covid 19 Pandemic. This is a valuable source of independent patient feedback and we hope to use this information positively to improve our services and the experience of patients who use them.
We have an ambitious estate plan for our main Outpatient Department that has recently secured national funding via a TIF bid to develop the department. Work has already commenced with architects but is in initial stages and we will complete the full estate plan for this area until early 2025