Enter and View at The Mews Care Home

The Mews is a residential home that provides accommodation, personal care, and support to people with disabilities. The home comprises three units situated over four floors. It is built on the side of a hill and terraced with direct access to the outside area at each of the levels. The nursing care is provided by qualified nurses, who are supported by care assistants.

Positive highlights of the visit

✓ Good retention of staff – proves a dedication to the role and that it is a good establishment to work for.

✓ Warm and welcoming – open and transparent to us as Enter and View Reps.

✓ Positive staff and resident interactions. We observed various members of staff having conversations with residents.

✓ Great entertainment. The events and activities were plus points from both staff and residents we spoke to.

✓ Individual care plans in place for all residents, inputted and regularly updated on the home’s PCS system and shared through the staff handheld equipment alongside the handover meetings.

Recommendations

The findings in this report are based on nine care quality indicators. The Enter and View visit identified the following areas of improvement and recommend:

1. Lift not working. We recommend that the lift repair is done as soon as possible. The lift was out of order on the day of the visit and had been for three weeks. We observed staff walking the long way around with supplies on trolleys as too many stairs to take up boxes.

2. Smoking area. We recommend upgrades needed for chairs, blinds and compliant to health and safety rulings around fire resistant materials. Also, a health and safety review of the emergency exit as that was currently locked.

3. Display boards. We recommend the boards are regularly reviewed, laminated and use blue tack or flat drawing pins. Displays to have covers over them to reduce risk of harm. Push pins to be removed.

4. Repair of window. We recommend the repair of the smashed window on the main doors to the Huntington’s rooms.

5. Communal bathrooms. We recommend deep cleans, removal of clutter, reinstatement of cleaning logs, installation of bathing and toilet aids. Also, installation of appropriate shelving and hooks for residents bathing items.

6. Communal toilets. We recommend suitably adapted toilets and grip handles in the communal toilets and bathrooms to have adaptive aids

7. Walk-in shower wet room. We recommend a deep clean of the sink unit and review of the plugs used.

8. Kitchenette labelling. We recommend labelling of items within kitchens so staff can easily identify items for special diets.

9. Lift flooring uneven. We recommend this is replaced as it is a potential trip hazard. This is in the lift in the Huntington’s wing

Downloads

Enter and View Report - The Mews Care Home

Download (PDF 1.29 MB)