Rochdale Infirmary Urgent Treatment Centre Enter and View Report REVISIT - March 2024
Visit Background & Purpose
The visit was a planned revisit with the provider being notified in advance and given a two-week time frame of when the visit would take place. You can read the initial Enter and View report here: https://www.healthwatchrochdale.org.uk/report/2023-05-16/read-about-ourenter-and-view-visit-rochdale-infirmary-urgent-treatment-centre
Enter and View Visit Information
Service address: Whitehall Street, Rochdale, Lancashire, OL12 0NB
Service Provider: Northern Care Alliance NHS Foundation Trust
Type of service: NHS Hospital
Date and time of Enter and View revisit: Tuesday 19th March 2024 1.00pm – 2:30pm
First visit: Thursday 2nd March 2023, 10:00am – 12:30pm
Authorised Enter and View Representatives Margaret Parker, Melanie Tunney, and Naomi Burke
Summary
What was working well:
✓ Staff warm, welcoming and caring towards the patients
✓ Although the Waiting area was busy, the environment was calm
✓ Easy access to wheelchairs
✓ Clean, tidy and uncluttered environments in the treatment areas and corridors
What could be improved:
- Privacy - Difficult to maintain patient privacy in the waiting and curtained cubicle areas
- Signs - Lack of signage in alternative languages
- Children’s Waiting Area – toys, books, posters
- Notice Boards – People waiting for long times, information easier presented more likely to engage (Information, Advice, Signposting