Dr Bhima Surgery, Rochdale - Enter & View Report

Report - 14 August 2025

The purpose of the visit was to review how patients access GP services, including appointment booking systems, accessibility of information, and the overall patient experience. While no patients were present in the waiting area during the visit, observations and staff engagement highlighted several key areas for improvement and good practice.

Executive Summary 

Quick Wins: 

Here are three quick wins which could improve the service and patients experiences at Dr Bhima’s Practice. 

1. To set up online booking system for patients to facilitate digital access. 

2. Add call back option to your telephone system.

 3. Turn on the TV in the waiting area and share patient-friendly information to educate, inform and signpost patients.

 

The environment was clean and accessible, with good transport links and inclusive facilities. However, improvements could be made to enhance patient experience and access, particularly in relation to digital booking options, privacy at reception, and better use of waiting area communication tools such as TV displays and notice boards. 

Key recommendations include implementing a telephone call-back system, ensuring the self-check-in screen and waiting room TV are operational, introducing an online appointment booking system, and enhancing the visibility of patient information materials. These findings and recommendations have been shared with the practice, and a formal response has been requested in line with Healthwatch’s statutory role. 

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Dr Bhima Surgery, Rochdale - Enter & View Report
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