GP Enter and View Report - The Woodside Medical Centre, Middleton
The Woodside Medical Centre is a GP practice in the Rochdale Borough with approximately 10,000 patients.
Purpose of Visit: The purpose of the visit was to review how patients access GP services, including appointment booking systems, accessibility of information, and the overall patient experience. There were two patients in the waiting room. It was not possible to speak with them as they chose not to engage. However, observations and staff engagement highlighted several key areas for improvement and good practice.
Quick Wins:
Here are three quick wins which could improve the service and patients’ experiences at The Woodside Medical Centre.
1. To activate a call back option on the telephone system and improve continuity of messaging on the phone system.
2. To offer training sessions to help patients use digital access tools and promote this both digitally and in person, involving the PPG where appropriate.
3. To ensure waiting room TV is on during practice hours to maximise patient communication opportunities.