GP Enter and View Report - Hopwood Medical Centre

The purpose of the visit was to review how patients access GP services, including appointment booking systems, accessibility of information, and the overall patient experience, including that of the Patient Participation Group (PPG). We spoke with three patients in the waiting area during the visit, made observations and spoke with the practice manager. Due to staff sickness, we were unable to speak with the staff. There was a telephone mystery shopper review done the same week, looking at appointments etc. This combined approach highlighted several areas for improvement to services for patients.

Who was involved:

 ▪ Moira Auchterlonie - Project Officer HWR

 ▪ Adele Hardacre - Practice Manager 

▪ Jackie Woodhall - Primary Care Commissioning Team