GP Enter and View Report - The Village Medical Centre, Littleborough

Report - 14 December 2025

Healthwatch Rochdale representatives conducted an Enter and View visit at The Village Medical Centre, Littleborough on 23/09/2025 as part of a planned Quality Visit conducted by the Primary Care Team, GM Integrated Care HMR (Heywood, Middleton, and Rochdale locality). The Village Practice is a GP practice in Littleborough with a list size of approximately 4,200 patients and run by GP Care Services.

The purpose of the visit was to review how patients access GP services, including appointment booking systems, accessibility of information, and the overall patient experience including that of the Patient Participation Group (PPG). 

We spoke with three patients in the waiting area during the visit plus made observations and engaged with staff. There was a telephone mystery shopper review done the same week looking at appointments etc. This combined approach highlighted several areas for improvement to services for patients. 

Who was involved: 

▪ Moira Auchterlonie - Project Officer HWR 

▪ Claire Mason-Poole - Practice Manager 

▪ Kelly Vines - Director of Strategy and Resources, GP Care Services 

▪ Jackie Woodhall - Primary Care Commissioning Team

Downloads

The Village Practice - Enter and View report
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