GP Enter and View Report - The Dawes Family Practice

Report - 19 January 2026

Healthwatch Rochdale representatives conducted an Enter and View visit at The Dawes Family Practice on 27/10/2025 at 13.30 as part of a planned Quality Visit by the Primary Care Team, Greater Manchester Integrated Care HMR (Heywood, Middleton, and Rochdale locality).

The purpose of the visit was to review how patients access GP services, including appointment booking systems, accessibility of information, and the overall patient experience including the Patient Participation Group (PPG). We were unable to speak with patients on the visit as they did not wish to engage. During the review visit, we spoke with the practice manager, two receptionists and observed various aspects of the practice. A telephone mystery shopper review was done the same week looking at appointments etc. This approach highlighted several areas for improvement to services for patients. 

Who was involved: 

▪ Moira Auchterlonie - Project Officer HWR 

▪ Laura Simmons - Practice Manager 

▪ Jackie Woodhall - Primary Care Commissioning Team 

▪ Claire McKeown - Primary Care Commissioning Team

Downloads

GP Enter and View Report The Dawes Family Practice
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