GP Enter and View Report - Durnford Medical Practice, Middleton
Dunford Medical Practice is a GP practice in Middleton in the Rochdale Borough with a patient list size of approximately 9,900.
The purpose of the visit was to review how patients access GP services, including appointment booking systems, accessibility of information, and the overall patient experience including that of the Patient Participation Group (PPG). We spoke with three patients in the waiting area during the visit along with observations and staff engagement. There was a telephone mystery shopper review done the same week looking at appointments etc. This approach highlighted several areas for improvement to services for patients.
Quick Wins: Here are three quick wins which could improve the service and patients’ experiences at the Dunford Medical Practice.
- To give clearer notices for repeat prescriptions on internal/external post boxes.
- To add call back option to the telephone system.
- To organise the noticeboards with relevant and informative themes e.g. carers’ board, Immunisation board etc.
Key recommendations include establishing a Patient Participation Group, improving repeat prescription instructions, organising notice boards thematically, better patient information around car park issues, and using LED calling screens or TV displays for patient information.
These findings and recommendations have been shared with the practice, and a formal response has been requested in line with Healthwatch’s statutory role. For more information on this please click here.