Impact Update - Field House Care Home. Spinners Green, Rochdale Enter and View Report
Six months on, the care home has engaged positively with our findings and has worked to make meaningful improvements. These changes have strengthened how patients access services, improved communication between staff and patients, and enhanced the overall experience of care. It is encouraging to see the impact of these developments, with clear progress being made in addressing the issues originally identified and delivering improvements that are making a real difference for patients.
We said: To review the Activity board to provide a daily display of the planned activities using words, pictures and images for ease of understanding.
The Care Home did: Implemented a review process of the board to ensure pictures and wording are both used.
We said: Movable lip on ramp leading out to garden to be coloured/painted to ensure not a trip hazard when not laid flat/flush.
The Care Home did: Instructed and planned decorators to paint the lip.
We said: To ensure all wall mounted Defib images state clearly where the Defib is located
The Care Home did: Introduced new, clearer signs including the location of the defib.
We said: To remind staff to regularly check all keys are not left in door locks.
The Care Home did: Regular checks are carried out
We said: To enhance garden area where possible.
The Care Home did: Introduced plant pots in the garden.
Overall, these improvements demonstrate the positive impact that Healthwatch Rochdale has had in supporting service development at the care home. Through our Enter and View visit and subsequent statutory recommendations, we have helped highlight key areas for improvement based on patient experience. It is clear that the care home has taken this feedback seriously and used it to make meaningful changes that have enhanced access, strengthened communication, and improved the overall quality of care. This reflects the value of listening to patient voice and shows how constructive engagement between Healthwatch and local services can lead to real, measurable improvements for patients.