The Kingsway Practice - Enter and View Report
Healthwatch Rochdale representatives conducted an Enter and View visit at The Kingsway Practice on 24/09/2025 at 10.00am as part of a planned Quality Visit conducted by the Primary Care Team, Neighbourhoods & Community (Heywood, Middleton Rochdale) NHS Greater Manchester.
The purpose of the visit was to review how patients access GP services, including appointment booking systems, information accessibility, patient engagement and the Patient Participation Group (PPG). There were four patients in the waiting room. It was not possible to speak with them as they chose not to engage. However, observations made in the practice and with staff highlighted areas for improvement.
Who was involved:
- Dr Bodrul Alam - Clinical Lead, NHS Greater Manchester
- Moira Auchterlonie - Project Officer, Healthwatch Rochdale
- Lauren Corner - Senior Practice Manager
- Dr Jonathan Squibbs – Lead GP
- Jackie Woodhall –Transformation & Delivery Lead, Primary Care, Neighbourhoods & Community (HMR) NHS Greater Manchester
Executive Summary
Quick Wins to improve the service and patient experiences at The Kingsway Practice.
- Privacy notices and a ‘Please wait’ sign in reception to improve patient confidentiality
- Ensure the waiting room TV is switched on to promote patient communication, providing key information, health advice, and signposting to services.
- To display "You Said, We Did" board in the waiting room to share actions taken from patient feedback.
Key recommendations include activating the call-back option on the practice telephone system, ensuring the waiting room television is operational and switched on, and organising the noticeboards by theming each board appropriately.
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The Kingsway Medical Practice - Enter and View Report