GP Enter and View Report - Mark Street Surgery, Rochdale - 6 Month Update

Report - 24 June 2026

Following our Enter and View visit in September 2025, we issued several statutory recommendations focused on improving access, communication, and overall patient experience. In the months since, the practice has taken significant and proactive steps to respond to this feedback, implementing a range of extensive changes across its services and day-to-day operations.

Six months on, it is clear that the practice has engaged positively with our findings and has worked to make meaningful improvements. These changes have strengthened how patients access services, improved communication between staff and patients, and enhanced the overall experience of care. 

It is encouraging to see the impact of these developments, with clear progress being made in addressing the issues originally identified and delivering improvements that are making a real difference for patients.

We said: Update both the phone message and website to give consistent information around test results calling times. 
The Practice did:  Updated both the phone and website information to give consistent information.

We said: Use the waiting area TVs to provide patient information.
The Practice did: Ensured that the TV in the waiting room is used consistently to provide patient information.

We said: Add other languages to the prescription box, toilet and door signs.
The Practice did: Updated toilet signs, door signs and the prescription box with a variety of language preferences. 

We said: Increase PPG diversity and patient engagement with different groups.
The Practice did: Continues to promote patient PPG engagement with ongoing recruitment. 

We said: Share Healthwatch Rochdale report and discuss findings at a PPG meeting.
The Practice did: Share and discuss Healthwatch Rochdale’s Enter and View Report.  

Overall, these improvements demonstrate the positive impact that Healthwatch Rochdale has had in supporting service development at the practice. Through our Enter and View visit and subsequent statutory recommendations, we have helped highlight key areas for improvement based on patient experience. It is clear that the practice has taken this feedback seriously and used it to make meaningful changes that have enhanced access, strengthened communication, and improved the overall quality of care. This reflects the value of listening to patient voice and shows how constructive engagement between Healthwatch, and local services can lead to real, measurable improvements for patients.

 

Read the original Enter and View Report for Mark Street Surgery: 

https://healthwatchrochdale.org.uk/report/2025-12-11/gp-enter-and-view-report-mark-street-surgery-rochdale