The Ghafoor Family Practice - 6 Month Enter & View Update

Six months on, it is clear that the practice has engaged positively with our findings and has worked to make meaningful improvements. These changes have strengthened how patients access services, improved communication between staff and patients, and enhanced the overall experience of care.

It is encouraging to see the impact of these developments, with clear progress being made in addressing the issues originally identified and delivering improvements that are making a real difference for patients.

We said: Add a call back option to the telephone system
The Practice did: A call-back function is in place during busy periods, helping manage demand and reduce waiting times.

We said: Implement online booking system
The Practice did: Patients can now book appointments online via the NHS App and access video consultations during core hours.

We said: Add a poster at reception to inform patient they can request a private space for confidential discussions
The Practice did: Posters have been added in several areas to inform patients of their right to privacy.

We said: Tidy up PPG notice board and add dates to "You said we did" section.
The Practice did: The PPG noticeboards have been updated, and dates have been added to the “You said We did” poster for patient information

We said: Update practice name signs and online details for consistency and clarity.
The Practice did: The website has been fully updated with the new practice name. 

Overall, these improvements demonstrate the positive impact that Healthwatch Rochdale has had in supporting service development at the practice. Through our Enter and View visit and subsequent statutory recommendations, we have helped highlight key areas for improvement based on patient experience. It is clear that the practice has taken this feedback seriously and used it to make meaningful changes that have enhanced access, strengthened communication, and improved the overall quality of care. This reflects the value of listening to patient voice and shows how constructive engagement between Healthwatch, and local services can lead to real, measurable improvements for patients.