Enter and View visits are a statutory power of Healthwatch Rochdale that allows authorised representatives to enter care home premises and speak with residents, relatives, the manager and staff to ensure that the care in the home reflects resident’s needs and requirements. Following the visit recommendations are made based on observations and information received on the day with Healthwatch Rochdale always encouraging providers to go above and beyond their statutory requirements.
Healthwatch Rochdale visited Half Acre House in January 2019 and made recommendations for improvement which included extending the car parking space for visitors, implementing electronic care planning, having a ‘you said, we did’ board to show how feedback can make a positive difference and for Half Acre House to share best practice with other homes in the borough.
Since the visit, Half Acre House have implemented all recommendations and now have electronic care planning, a you said we did board and suggestions box in the main hallway, and in March 2019 created a car park for staff freeing up space at the front of the house. The car park has been created without spoiling any of the natural beauty of the home and Half Acre has maintained its picturesque gardens. Half Acre House has also been selected as one of eighteen homes to be a Greater Manchester Teaching Care Home which shares best practice with other homes about what works well and what doesn’t.