The purpose of the visit was to review how patients access GP services, including appointment booking systems, accessibility of information, and the overall patient experience. While no patients were present in the waiting area during the visit, observations and staff engagement highlighted several key areas for improvement and good practice.
Please be assured, you provide an incredibly valuable service, you really have gone above and beyond what anyone could expect. From the bottom of my heart, Thank You.
Latest reports and publication

Barriers to care - Listening to d/Deaf Rochdale residents voices - Phase 2 Report
Over several months in 2024, Healthwatch Rochdale received a growing…
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Barriers to care - Listening to d/Deaf Rochdale residents voices - Phase 1 Report
Over several months, Healthwatch Rochdale received a growing number…
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Advice and information

How accessible is your healthcare?
People who have a sensory impairment or a learning disability continue to face difficulty communicating with services. Read our latest blog.

What's it like getting care when you don't have much money?
People on lower incomes face barriers to getting the care they need. We look at why it’s harder for people who earn less money to access NHS services.

What can I do while waiting for an ADHD assessment?
Waiting for an attention deficit hyperactivity disorder (ADHD) assessment can take a long time. What support is available for people while they wait?